The Single Sign-On feature in cPanel allows you to access your LetsHost billing area without needing to re-enter your email address and password. In addition, you can also go from your billing account directly to cPanel without re-entering these login details. The cPanel options look like this: We understand there might be situations when you […]
Frequently asked billing queries.
The contact name on our account has left the company, what do we do?
If the person named on the company account is no longer there, we can help you update that information. You would need to send a signed letter on company-headed paper stating this. The letter would also need to contain new contact details, including email and telephone number, with which we can update the account. Contact […]
Can I register a .ie domain name for a charity?
It is possible to register a .ie domain name for a charity. LetsHost offer free renewals on .ie domains registered to charities. To register a .ie domain name, you can place an order on our website and when asked to show your connection to Ireland, select the fourth option ‘An Organisation (Charity, Club, Band, Association)’. […]
Is it possible to set up a direct debit on my account?
We do not accept direct debits as a method of payment at this time. However, you can set up a standing order with your bank, which will then pay for upcoming invoices automatically. Alternatively, you can add a credit or debit card to your account and payment will be processed automatically 2 days before the […]
Can I get my invoices posted out to me?
We do not issue any invoices by post. All correspondence is done automatically via email. For this reason, it is important to ensure the email associated with your LetsHost account is up-to-date. If you are unsure if this is the case, you can check this via your client area.
Can I get a statement of my LetsHost account?
At this time, we do not facilitate issuing a statement of accounts. In your client area, we keep a record of all invoices and receipts for your account. If needed, you can view/download a .pdf of any invoice/receipt for your account.
Can I change my Domain Name?
If you registered domain.ie and you would rather have domain.com or mydomain1.ie, then you must register the domain as new name. This means you will own both names. Once the original name is due to expire, simply choose to not renew the registration. Domain names cannot be changed once they have been registered. However, if […]
I have received an email/letter from a 3rd party offering to renew or transfer my domain.
This is more than likely SPAM. You can discard these mails. If you are still concerned, please open a ticket in Billing via your client area and we will be able to investigate further for you.
How can I renew my domain if it states “Past Renewable Period” on my Client area?
In general, to renew a domain name once it has past its renewable period, you simply need to pay for its renewal invoice. To pay for an invoice, you need to login to your client area and click on Billing > My Invoices. If no invoice is due for the domain in question, please open […]
I paid by Bank transfer, but the Invoice still shows as Unpaid?
If you open a ticket for Billing via your client area, our Billing Team will be able to assist you further. Please note the payment reference you made so we can check our records and resolve your query as soon as possible.