I am looking for a refund?

To request a refund, please open a ticket in Billing from your client area and we will be able to review your case further. Please note, domain registrations or renewals cannot be refunded under any circumstances.

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What are your support hours for billing queries?

You can open a ticket in the Billing queue from your Client area 24/7 or you can call our Billing team on 01 653 5032 (select 3 for Accounts), Monday to Friday 9am to 5pm. Email queries are generally answered within one working day or less.

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How will I receive my invoices?

All correspondence is done via email with LetsHost.  Please make sure the email address on your account is a valid email address. Your email address must be kept up to date at all times to facilitate communication regarding account matters including invoices.

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How do I turn on/off the Auto Renew option?

If you have a domain that you no longer need to renew, it is possible to disable the auto-renewal yourself via your client area directly. You do not need to get in contact with our Billing Department to request this. To disable the auto-renewal on a domain, please see the following steps: Log in to […]

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