How can I remove my Credit Card details from my account?

For convenience, it is possible to set up your LetsHost account on automatic renewal with a credit card. You can add a credit card to your account to have your invoices paid automatically. You would still receive all the usual notifications via email, but the payments themselves will go through automatically. If, however, you wish […]

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I am looking for a refund?

To request a refund, please open a ticket in Billing from your client area and we will be able to review your case further. Please note, domain registrations or renewals cannot be refunded under any circumstances.

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How do I turn on/off the Auto Renew option?

If you have a domain that you no longer need to renew, it is possible to disable the auto-renewal yourself via your client area directly. You do not need to get in contact with our Billing Department to request this. To disable the auto-renewal on a domain, please see the following steps: Log in to […]

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How do I cancel my Product/Service?

If you wish to cancel a product or service (such as a hosting account), you can do this from your client area. First, log in to your client area Click on Services and then on My Services Click Manage on the service you wish to cancel Click Request Cancellation in the menu on the left […]

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Add/edit/remove secondary contacts on your billing account

With your LetsHost billing account, it is possible to add secondary/technical contacts that can contact LetsHost on your behalf. You can configure each contact with specific permissions and/or to automatically receive copies of certain types of system emails. For example, you could add your website designer as a technical contact who would have access to […]

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Renew a domain for multiple years

If your domain name is coming up for renewal, and you would like to change the number of years to renew it for, you can do this via your client area directly. Please see the following for instructions. Log in to your client area Click on Domain > Renew Domains Tick the box beside the […]

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Transferring domain to another LetsHost account

If you are looking to transfer the billing of a domain name from your own account in to someone else’s account (or vice versa), you should not place an order on our website for a domain transfer. Instead, you should open a ticket with our Billing Department with the request. In order for us to […]

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Single Sign-On – Connecting your cPanel with your Client Area

The Single Sign-On feature in cPanel allows you to access your LetsHost billing area without needing to re-enter your email address and password. In addition, you can also go from your billing account directly to cPanel without re-entering these login details. The cPanel options look like this:   We understand there might be situations when you […]

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Can I add funds/a credit to my LetsHost account?

It is possible to add funds to your account to be used as credit for future invoices. Please note that these funds will only apply to invoices generated in the future. If there is an invoice on your account already, adding a fund to your account will not automatically apply against this invoice. You would […]

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