GDPR – The right to erasure

Under article 17 of the GDPR a data subject has the right to be forgotten: “The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay…” Exceptions to […]

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GDPR – The right to data portability

Under article 20 of the GDPR all data subjects have the right to data portability. “The data subject shall have the right to receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format and have the right to transmit those […]

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Moving emails from one provider to another

When you’re moving hosting to a new provider, your old emails will generally not be available (on the new hosting account) unless you migrate them manually. To do this you will need the following. Both servers most support IMAP email protocol. All hosting accounts with Letshost support IMAP connections The username, password and incoming mail […]

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Unable to send emails, but receiving is fine

Due to some recent updates to popular email programs, you may need to make some changes to your email settings to continue to be able to send emails. If you are having an issue sending emails (but incoming mail is working fine), you will need to make the following changes to your connection settings: Outgoing […]

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How to I set up an email forwarder?

If you wish to forward a copy of all emails sent to one address on to another address, you will need to set up an email address forwarder via your cPanel. For the steps required, please see the following: You can access your cPanel control panel by logging in to your client area Once logged […]

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Setting up your domain with Google Apps Mail (Gsuite)

If you are hosting your email with Google/Gsuite/Google Apps, you will need to manually edit the DNS of your domain to connect the two. This is done by changing your domains Mail Exchanger (MX) records to the following (priority in brackets): ASPMX.L.GOOGLE.COM     (1) ALT1.ASPMX.L.GOOGLE.COM     (5) ALT2.ASPMX.L.GOOGLE.COM     (5) ALT3.ASPMX.L.GOOGLE.COM     (10) ALT4.ASPMX.L.GOOGLE.COM     […]

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New email account – Should I use POP or IMAP?

When setting up a new email account on your computer/phone/device, you will be asked to set up either a ‘POP’ account or an ‘IMAP’ account. Which one you should choose depends mainly on how you (and/or others) intend on accessing this new email account. All our servers support both protocols. In short, you should choose […]

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iPhone SSL Warning – Security Cert Not Trusted

Some users can experience an issue with their iPhone suddenly complaining about the SSL security cert for their email service, that is it not trusted. To resolve this issue, please see the following steps: In the Settings app, navigate to Mail, Contacts, Calendars Tap the account name to view the account On the main screen […]

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How do I set up my email on my Android phone?

To set up an email account on your Android phone, please see the following steps. Please note that you will first need to have the email address itself created. Go to Settings and tap on Accounts Tap on Add Account > Email Enter in your email address and password Tap Manual setup > IMAP Account Username: […]

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