How to close the current/idle FTP connections from cPanel?

For instructions on how to close idle FTP connections via your cPanel, please see the following: First, log in to your cPanel Click FTP Connections Click Disconnect next to the FTP session that you wish to disconnect If you have any questions on the above, please submit a ticket and a member of the team will be […]

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Using the Activity Log in FileZilla

If you are having issues with FTP using FileZilla and you can’t find a solution from our knowledge base, you can send us the FTP activity log and we will be able to troubleshoot the issue for you. To view the log, open FileZilla and near the top left make sure the “Toggles the display […]

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How do I upload files via FTP on my reseller plan?

To upload files to your reseller plan, first ensure that the domain is added to a cPanel account, or create a separate client cPanel account. Your server IP address will be listed in your reseller plan welcome e-mail. If the domain is not live or pointing to the reseller plan, then you will need to […]

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TLS connection issue in FileZilla

By default when logging in to your account via FTP, FileZilla will force a connection with TLS, which is not supported on our shared servers. To be able to log in to your account with FileZilla, you will need to use the Site Manager to set up a connection that does not use TLS. Please […]

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Does my hosting account support SFTP?

On our shared hosting accounts (Starter, WordPress, Business and Enterprise hosting packages), we do not support SFTP. You can connect to your hosting account via FTP to transfer website files to/from your account. Should you require SFTP access to your hosting account, you would need to upgrade to a VPS hosting server. For more information […]

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Can I create an FTP account for my website designer?

If you want to have your designer or a 3rd party FTP data to  your website but don’t want to give them your main cPanel or FTP details, then you can create a “sub-FTP” account which allows them access to a specific directory within your account. Log onto your hosting account cPanel Click FTP accounts […]

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What is my FTP Address?

Your FTP address or hostname will typically be: ftp.your-domain-name.ie (replacing your domain name as appropriate). If you are transferring your website from another provider and have not yet updated the DNS on your domain, then please refer to your “Welcome Email” where the IP address of your new hosting server will be listed. When connecting […]

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