For instructions on how to close idle FTP connections via your cPanel, please see the following: First, log in to your cPanel Click FTP Connections Click Disconnect next to the FTP session that you wish to disconnect If you have any questions on the above, please submit a ticket and a member of the team will be […]
Category: FTP
FTP related questions from getting started to troubleshooting
Using the Activity Log in FileZilla
If you are having issues with FTP using FileZilla and you can’t find a solution from our knowledge base, you can send us the FTP activity log and we will be able to troubleshoot the issue for you. To view the log, open FileZilla and near the top left make sure the “Toggles the display […]
FTP error: ‘421 3 users (the maximum) are already logged in, sorry’
You can bypass this error by setting up the FTP connection in the Site Manager. In FileZilla, click on File > Site Manager > New Site and enter in the following settings: General Tab: Host: [The same IP address/domain name you were using] Port: 21 Protocol: FTP Encryption: Only use plain FTP Logon type: Normal […]
Using FileZilla to connect to your hosting account via FTP
One of the most common ways to upload website files to your hosting account is to use an FTP client. One of the most popular of these is called FileZilla. FileZilla is freely available and cross platform, and you can download it via the official website. After you have installed FileZilla you can log in […]
Can I create an FTP account for my website designer?
If you want to have your designer or a 3rd party FTP data to your website but don’t want to give them your main cPanel or FTP details, then you can create a “sub-FTP” account which allows them access to a specific directory within your account. Log in to your LetsHost client area and click on Services […]
How to compress/zip a file or directory in cPanel
If you have many files you wish to download from your hosting account, it is often best to compress these files first and then download the single compressed file. The added advantage is that the total download size will also be smaller (and thus quicker to download). For information on how to compress a folder/directory […]
How do I upload files via FTP on my reseller plan?
To upload files to your reseller plan, first ensure that the domain is added to a cPanel account, or create a separate client cPanel account. Your server IP address will be listed in your reseller plan welcome e-mail. If the domain is not live or pointing to the reseller plan, then you will need to […]
Does my hosting account support SFTP?
On our shared hosting accounts (Starter, WordPress, Business and Enterprise hosting packages), we do not support SFTP. You can connect to your hosting account via FTP to transfer website files to/from your account. Should you require SFTP access to your hosting account, you would need to upgrade to a VPS hosting server. For more information […]
What is my FTP Address?
Your FTP address or hostname will typically be: ftp.your-domain-name.ie (replacing your domain name as appropriate). If you are transferring your website from another provider and have not yet updated the DNS on your domain, then please refer to your “Welcome Email” where the IP address of your new hosting server will be listed. When connecting […]