We offer a 30 day “money back” guarantee for our shared hosting service. If you are dissatisfied with the hosting service provided, you can request a refund of all monies paid for shared hosting services only (excludes VPS, PC backup, site builder and domain registration). Any other fees paid are non refundable, or subject to a reasonable administration fee proportionate to any work we have carried out (eg setup, support desk requests, etc).
Domain registration fees are not refundable under any circumstances. This 30 day money back guarantee applies only to cancellation requests received within the first 30 days after sign-up and does not apply to hosting renewals. More information on this matter can be found in our Terms of Service.