Sometimes when you are experiencing an issue with email, accessing the email headers will provide some helpful to find the root cause of the issue. If you have a ticket open with the Support Dept. on the email, you might be asked to provide email headers. Depending on how you normally access your emails, steps to view the email headers will be different for each email client/interface.

For information on understanding the contents of email headers, please visit this link. To view your email headers in Hotmail, please see the following steps:

  • Login to Hotmail
  • Open the message for which you wish to view the headers
  • When the email opens there will be a down arrow in the top right hand corner of the email where select the “View Message Source” option
  • A new tab will open in the browser and in that tab will be the header of the message
  • You can copy/paste this information into the Support ticket you have open

If you require any further information/assistance here, please feel free to open a ticket with our Support Dept. and the team will be happy to help further.