If you are finding that you are experiencing DNS routing issues, this may be an issue at the level of your internet service provider. To get around this, you can use Googles DNS servers. Please see the following steps on how to set this up.

  • Open the Control Panel from your Start Menu
  • Click Network and Internet, then Network and Sharing Center, and click Change adapter settings
  • Select the connection for which you want to configure Google Public DNS
  • To change the settings for an Ethernet connection, right-click Local Area Connection, and then Properties
  • To change the settings for a wireless connection, right-click Wireless Network Connection, and then Properties
  • If you are prompted for an administrator password or confirmation, type the password or provide confirmation
  • Select the Networking tab. Under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) and then click Properties
  • Click Advanced and select the DNS tab. If there are any DNS server IP addresses listed there, write them down for future reference, and remove them from this window
  • Click OK
  • Select Use the following DNS server addresses. If there are any IP addresses listed in the Preferred DNS server or Alternate DNS server, write them down for future reference
  • Replace those addresses with the IP addresses of the Google DNS servers: and/or

If you need any information on this matter, please feel free to open a ticket via your client area and a member of our team will be happy to assist.