To reset the root password for your VPS, please see the following steps:
- Login to your Client Area
- Click on Services > My Services
- Click on the Active button to the right of your VPS package
- Click the Stop VPS to send a shutdown signal to your VPS
- Once offline, click Power Off
- Then click the Change Password button to change your reboot password
- Once done click Start VPS to boot your VPS. The server will come back online with the new password set
If you require further information/assistance on this, please submit a ticket and a member of the team will be happy to assist further.