Some users can experience an issue with their iPhone suddenly complaining about the SSL security cert for their email service that is it not trusted. To resolve this issue, please see the following steps:

  • In the Settings app, navigate to Mail, Contacts, Calendars, Tap the account name to view the account
  • On the main screen for your email account, tap on the email address near the top of the screen next to Account to access the account’s settings. From there, you will be able to edit the incoming and outgoing server settings as well as update the account password and port information
  • From there click Advanced, and proceed to update the Port to 995 (if you are using pop3), or 993 if you are using IMAP. Please change the incoming mail server to []. Please note that you may need to re-enter the password. The username should be full email address
  • Go to Outgoing mail Server and Change the outgoing mail server to [], and Port to 465
  • Reboot the device

With ‘’ above, please refer to your hosting account welcome email for the exact setting to enter here. ‘’ will not be the correct setting to use.

If you are asked to re-enter your email account password, but you do not have a record of the current password, you will need to reset it via your cPanel control panel. If you require further information/assistance on this, please submit a ticket and a member of the team will be happy to assist further.