Due to some recent updates to popular email programs, you may need to make some changes to your email settings to continue to be able to send emails. If you are having an issue sending emails (but incoming mail is working fine), you will need to make the following changes to your connection settings:
- Outgoing mail server should be of the form ‘lhxx.dnsireland.com’ as opposed to ‘mail.domain.com’
- Outgoing port number: 465
- Option to use SSL: Selected
If you continue to have issues sending mail after changing the above, please ensure the option to ‘login to incoming server first’ is selected (if you see that option).
An example from the above, if your domain name is letshost.ie you may have ‘mail.letshost.ie’ set as your outgoing mail server. And the server you are hosted on is 184.108.40.206/lh10.dnsireland.com. You can confirm what server you are hosted on by checking your hosting account welcome email (email which contains your cPanel/FTP logins details). To resolve this issue, you would need to change your outgoing mail server from ‘mail.letshost.ie’ to ‘lh10.dnsireland.com’.
If you require any further information/assistance here, please submit a ticket via your client area. Please include in your ticket the exact settings your have in your email client and a copy of the error message you get when you try send emails. This will allow our Support team to assist you much more efficiently.