To set up an email account in the email client Outlook 2016, please see the following steps. First, you will need to open the settings screen. Click: File > Info > Add Account > Add And Remove Accounts or Change Existing Connection Settings > New > Name, Email address, Password > Click Manually Configure Server Setting Or Additional Server Types > Click Next > Internet Email

Once you have the settings screen opened, please see the following settings you will need to enter:

User Information:

  • Your Name: Your name
  • Email address: Full email address

Server Information:

  • Account type = IMAP
  • Incoming mail server = Servers hostname (in the form ‘’, see below* for more information)
  • Outgoing mail server (SMTP) = Servers hostname (in the form ‘’, see below* for more information)

Login information:

  • Username: Your full email address
  • Password: Your email account password
  • More Settings > Outgoing server, tick ‘my outgoing server (SMTP) requires authentication’


  • Incoming server (IMAP) = 143
  • Outgoing Server (SMTP) = 25
  • Tick the option to leave a copy of the mail on the server


*NB: To find out the correct hostname to enter (which replaces ‘’ from above), enter your domain name (without WWW) and click Lookup!


If you require further information/assistance on this, please submit a ticket and a member of the team will be happy to assist further.